FAQs
The questions people ask at the counter, answered once and written down.
Can I collect my balloons?
Yes. Collection from 240 High Street, Wibsey, Bradford, BD6 1QP is free. Opening hours: Monday–Saturday, 9am–5pm. Closed Sunday.
Do you deliver?
Yes, to BD, HX, HD and LS postcodes, once the balloons in your order reach £35.00. Delivery starts at £7.50. Delivery prices by area.
Can you post balloons?
No. Balloons are collected or delivered by us, so they arrive floating rather than flattened.
Can I choose the date?
Yes, pick it at checkout. If you need a precise time, call 01274 693092 before you pay.
How much is card postage?
Card-only orders go by UK post for £1.99 for the whole order. Cards ordered with balloons travel with the balloons for nothing.
Can I pay a deposit?
On eligible orders of £100.00 or more, booked at least 28 days ahead, checkout offers a 25% deposit. The balance is due 14 days before the event.
Will you check the spelling on personalised balloons?
We print exactly what you type, so checkout asks you to confirm every name, age and message first. Worth a second look.
How do I change or cancel an order?
Contact us promptly with your order reference. A change only counts once we've confirmed it. Cancellation and refund rights are in our terms, returns & cancellations.
Something arrived wrong or damaged. What now?
Tell us as soon as you can with your order reference. Photos help us sort it quickly. Faulty, damaged, missing or incorrect items are refunded, repaired or replaced.
Do you do balloons for businesses?
Yes. Schools, showrooms and venues get written quotes rather than a basket. See Commercial.
Still stuck?
Call 01274 693092 or email info@weloveballoons.co.uk.