Terms, returns & cancellations

Who you’re buying from

We Love Balloons Ltd, registered in England and Wales, company number 10314442. VAT registration number 247169486. Registered office and contact address: 240 High Street, Wibsey, Bradford, BD6 1QP.

For orders and enquiries through this website, contact 01274 693092 or info@weloveballoons.co.uk. These terms cover our balloon shop and Ladybug cards. Commercial installations and Bendypole enquiries need a separate written quote confirming the goods, services and booking terms.

Ordering and payment

Choose your products, check quantities and personalised wording, select fulfilment, then review your contact details and total before continuing to the payment provider. Orders are placed in English. You can go back and correct details before payment.

Retail prices include VAT where applicable. Delivery or postage is shown separately before payment. Commercial guide prices marked “+ VAT” exclude VAT and are not a complete installation quote. We confirm the full price, including tax and agreed services, before a Commercial booking.

Keep your order reference and payment confirmation. A basket or an enquiry alone is not a paid order. If we cannot fulfil a paid order as agreed, we will contact you to agree an alternative or refund the affected payment; we will not impose an extra charge without your agreement.

Dates, collection and delivery

Collection is from our Wibsey shop. Available fulfilment options and charges depend on the products and address. Check your requested date and address carefully; contact us before paying if a precise time is essential. Any agreed delivery date forms part of your order. If no date is agreed, goods will be delivered within 30 days.

Card-only UK postal orders have a total postage charge of £1.99. This is postage, not a guaranteed arrival date. Orders containing balloons are available for collection or local delivery to BD, HX, HD and LS postcodes only. Cards in those orders travel with the balloons with no extra card postage. Our Contact page shows shop opening hours.

Deposits

Where checkout offers it, the deposit is 25% on eligible non-postal orders of at least £100.00 booked at least 28 days ahead. The balance is due 14 days before the event. The payment review shows what is due now and later. A deposit is part-payment; it is not automatically a non-refundable fee.

Changing or cancelling an order

Contact us promptly with your order reference. A change is only agreed once we confirm it. We will explain any effect on price or availability before you decide.

For standard, non-personalised goods bought online as a consumer, you can cancel from ordering until 14 days after you receive the goods, without giving a reason. Tell us by email, phone or post, then return the goods within a further 14 days. You pay the direct return postage for a change-of-mind return. Return goods to our contact address above.

We refund the goods and the standard outbound delivery cost within 14 days of receiving the goods back or evidence you sent them, whichever is earlier, using the original payment method unless agreed otherwise. Extra delivery upgrades are not refundable. We may reduce a refund only for lost value caused by handling beyond what you would reasonably do in a shop.

The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised. A standard card is not personalised simply because we print it after you order. We do not apply a blanket “no refunds” rule to all balloons or all made-to-order goods. For installation services, cancellation rights and any request to start work during a cancellation period will be addressed in the written booking terms. Consumer rights still apply.

Outside a statutory cancellation right, any proposed deduction from a cancelled bespoke order or deposit must reflect reasonable, evidenced loss, taking account of costs saved. Contact us to discuss the work already carried out.

Something wrong with your order?

Goods must be as described, of satisfactory quality and fit for purpose. Contact us if something is faulty, damaged, missing or incorrect so we can arrange the appropriate refund, repair or replacement and any necessary return costs. Photos help us understand the problem, but are not a condition of your statutory rights. Personalisation does not remove your rights where we have made an error or supplied faulty goods.

Nothing here limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded. These terms do not remove your statutory consumer rights, including rights under the law where you live in the UK. Business-to-business installation terms are confirmed separately.

Optional cancellation form

You can copy this into an email or letter; you do not have to use this form.

To We Love Balloons Ltd, 240 High Street, Wibsey, Bradford, BD6 1QP, info@weloveballoons.co.uk:
I give notice that I cancel my contract for the following goods or services:
Order reference:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sending on paper):

Questions or complaints

Contact us using the details above, with your order reference and what you would like us to put right. See our privacy notice for how we handle your information. You can print or save this page from your browser.